Refund policy

We, FIL Mobilier, a brand of HED Investments SAS, are committed to providing high-quality products and services to our customers. We understand that a customer may wish to return an item, and we strive to make the return process as easy and convenient as possible. We offer a refund or exchange within 14 days, subject to the terms and conditions set forth below.

Eligibility for a refund or exchange

To be eligible for a refund or exchange, the item must be in its original condition, unused, and with all original packaging and labels attached. We reserve the right to refuse a refund or exchange if the item does not meet these requirements.

Initiating a refund or exchange

To initiate a refund or exchange, the customer must contact our customer service team by email at contact@filmobilier.com with their order number and reason for return. Our team will provide instructions on how to proceed with the return process.

Shipping fees

The customer is responsible for shipping fees associated with returns, except if the items are defective or incorrect. In these cases, we will cover the shipping fees.

Refunds

Refunds will be processed within 14 days after receipt of the order, in accordance with applicable laws and regulations, and will be issued to the original payment method used for the purchase.

Cancellation

If the customer wishes to cancel an order before it is shipped, they must contact our customer service team as soon as possible. We will do our best to cancel the order before it is shipped, but we cannot guarantee cancellation. If the order has already been shipped, the customer must follow the return process described above to receive a refund.

Exceptions

We do not offer refunds or exchanges on gift cards or customized items, except if they are defective or incorrect.

Additional terms

This refund policy is subject to all applicable laws and regulations. We reserve the right to modify this policy at any time, without prior notice. All such modifications will be effective immediately upon the posting of the updated policy on our website.

If you have any questions or concerns about this refund policy, please do not hesitate to contact our customer service team. We appreciate your interest in our creations and strive to provide the best possible shopping experience for our customers, in compliance with all applicable laws and regulations.